Moonbility, a London-based MobilityTech startup, has partnered with National Express West Midlands to develop and trial a new computer-vision-based technology – WheelsOnboard. This solution provides real-time status updates for wheelchair bays throughout intermodal journeys, particularly benefiting passengers with reduced mobility, including those using both trams and buses. The trial, set to take place at the Black Country Innovative Manufacturing Organisation (BCIMO), highlights a collaboration aimed at enhancing accessibility and convenience across public transport systems.
Research indicates that journeys take 49% longer for individuals with reduced mobility, including wheelchair and pram users. The lack of visibility into wheelchair bay availability significantly impacts public transport ridership, leading to 28% fewer journeys made by passengers with reduced mobility. By providing timely information about wheelchair bays, the WheelsOnboard technology is expected to encourage more passengers to opt for public transport over private cars, contributing to the West Midlands Combined Authority’s five-year sustainability plan.
The project is funded by Connected Places Catapult, with Transport for West Midlands on board to ensure alignment with future policies. Moonbility is Innovate UK funded and supported by Geovation, an Ordnance Survey initiative in association with HM Land Registry.
Veronica Chang, UX, Sustainability, and Policy Lead at Moonbility, said, “The transport industry has been actively discussing how to improve accessibility for those with specific needs over the past five years. We’re thrilled to be collaborating with key stakeholders to develop this product under the umbrella of our flagship disruption management platform, bringing together diverse perspectives to ensure that the Future of Mobility becomes more inclusive.”
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Adam Rideout, Head of Customer Experience at National Express West Midlands, said: “As a leading public transport operator, we are continually seeking solutions to enhance our service quality and passenger experience. Involvement in this project aligns with our vision to support the diverse needs of all passengers, fostering a more inclusive community within our bus network.”
Chris Lane, Head of Transport Innovation at Transport for West Midlands, said: “Individuals with reduced mobility, such as wheelchair users and parents with prams, often experience uncertainty about the availability of accessible spaces on public transport. This can lead to increased anxiety and may discourage travel. To promote greater confidence and encourage independent travel, TfWM is pleased to support this project aimed at addressing this issue.”
