The REAL disability equality training programme has been created on behalf of the Department for Transport to improve the sector’s confidence and skills in delivering inclusive journeys for disabled passengers.

There are four core values running through this training:

Respect
Empathise
Ask
Listen

This training package is underpinned by 2 important values: respect and empathy, and promotes 2 important actions: ask and listen.

The modules in the REAL training programme have been developed with the engagement of transport sector professionals and people with lived experience of disability. They provide the basis for a comprehensive programme across 5 transport modes.

Alongside core modules to be used in any programme for any mode, audience-specific materials for each of the 5 modes are also available.

Training managers can use the materials to put together a range of agendas, from induction briefings on disability to whole-day programmes and refresher interventions.

Documents

• How to use the real theme in training

• Training programme manual for trainers

• Module guidance for trainers

• Training modules

Additional training modules

• Aviation materials

• Bus and coach materials

• Maritime materials

• Rail materials

• Taxi & PHV materials