Customer Service Agent

THE ROLE:

• Answering all phone calls in a professional and timely manner.
• Processing customer orders accurately
• Responding to all customer enquiries and building strong relationships with existing customers.
• Coordinate with agents and drivers.
• Processing bookings via phone and emails, adding relevant notes on jobs.
• Lifting and moving overnight boxes around the warehouse
• Responding to emails and generating quotes for national/international travel.
• Booking Email jobs in our system and replying to all customers in a timely and professional manner.
• Inputting data with overnight/international agents.
• Completing POD's
• Completing International parcel Proforma invoices
• Sourcing new agents

THE CANDIDATE:

• Proficient on email, word and excel.
• 1+ years’ experience working in a fast-paced office admin/customer service environment and can make quick decisions that are right for the company and the customer.
• Ideally from a courier/overnight background.
• Physically capable of moving boxes weighing up to 20kg
• Uses their own initiative and thrives in being able to work independently but can identify when support is required.
• Someone who is looking to grow and progress their career with the company.
• An enthusiastic and driven person who is willing to learn.
• Must be reliable and on time.
• Must live within a commutable distance of SW11.

We are looking for someone to start immediately.

This is a long-term role with lots of opportunities to grow within the company.